Once you've found the best balloon flight package and booked your ticket using balloonscanner, you will receive the confirmation of your booking.
Once we've received your payment, we will keep it in our pool account until the day of your flight. Hence your payment is safe with us until your scheduled flight date.
We daily check weather forecasts of all flight sites and are in collabration with local authorities to get the latest news about the status of flights. Once we've received confirmation, we update our system accordingly.
On your scheduled flight date, if your flight gets cancelled due to bad weather, your refund will immediately be processed to the credit card used when booking.